Privacy Policy

SHANTEX collects only the personal data that is necessary for the purposes of carrying out Our B2B wholesale sale of mobile devices and managing the corresponding business relationship.

Types of Data Collected:

As Our sales are strictly B2B, We primarily collect data relating to the representatives of Our client companies:

• Identity Data: Name and Surname, job title, and company name.
• Contact Data: Business email address, business telephone number, and company postal address (for billing and delivery).
• Financial Data: Company bank details, creditworthiness data (if applicable).
• Transaction Data: Details concerning orders, invoice information, and purchase history.
• Technical Data: IP addresses and Website usage data (e.g., via cookies), used for security and functional assessment.

We use personal data solely for the following purposes:

• Order Processing and Fulfilment: To process wholesale mobile device orders, including order confirmation, invoicing, and logistics arrangement.
• Account Management: To create, maintain, and manage the client account or business partnership.
• Communication: To respond to inquiries, provide product information, notify on order status, and handle warranty claims.
• Legal Compliance: To fulfill Our legal and regulatory obligations, including tax reporting and compliance with UAE trade laws.
• Marketing: To send information on new products or services, provided We have obtained your express consent to do so.

Accuracy:

We take all reasonably practicable steps to ensure that the personal data We collect is accurate and up-to-date. Clients and business partners are responsible for informing SHANTEX of any changes to their personal data.

Retention:

We will retain personal data only for as long as is necessary to fulfill the purposes for which it was collected or to satisfy UAE legal requirements (e.g., accounting or statutory periods). Once data is no longer needed, it will be securely erased or destroyed.

SHANTEX implements reasonably practicable security measures to protect personal data against unauthorized access, processing, loss, alteration, or disclosure. These measures include:

• Using secure servers and encryption protocols (where appropriate).
• Restricting physical and electronic access to stored data to authorized personnel only.
• Providing staff with training on data protection principles.

We do not sell, trade, or transfer your personal data to third parties for their own marketing purposes.

Your personal data may be disclosed to the following third parties solely for the purpose of fulfilling the business relationship:

• Courier and transportation companies (to arrange delivery of mobile devices).
• Banks and payment processors (to handle payment transactions).
• Accountants, lawyers, and auditors in the UAE (to ensure compliance).
• As required by court order or governmental authorities in the UAE.

Should SHANTEX need to transfer your personal data outside the UAE, We will take all reasonably practicable steps to ensure that the data is protected to a standard comparable to that required under UAE data protection laws, unless We have obtained your express consent to the transfer.

In accordance with UAE data protection laws, you, as the data subject, have the right to:

• Request a copy of your personal data held by SHANTEX. We may charge a reasonable fee for processing such a request.
• Request the correction of any inaccurate personal data held by SHANTEX.

To exercise these rights, please contact us at the address specified in Section 1.